Privacy Policy

1. About This Privacy Policy

Welcome to Alwaystivi.

Protecting your personal information is important to us. This Privacy Policy explains what personal data may be processed through Alwaystivi.tv, why we may use that information, who it may be shared with, and what privacy rights may be available to you.

When we process personal information, we aim to do so carefully, transparently, and securely in accordance with applicable privacy laws, including the GDPR where it applies.

2. Who Is Alwaystivi?

This Privacy Policy applies to the website and digital services of:

Alwaystivi
Website: Alwaystivi.tv
Email: support@Alwaystivi.tv

For questions about privacy, personal information, or privacy-rights requests, you may contact us through the email address above.

3. Personal Data We May Process

The information we process depends on how you use our website and services.

Identification and Contact Information

• name;
• email address;
• phone number, when provided;
• information you submit through forms.

Order and Service Information

• order details;
• selected service or package;
• order status;
• order date;
• delivery or activation communication;
• information needed for customer support.

Technical Information

• IP address;
• device and browser type;
• operating system;
• visit date and time;
• pages visited;
• referring page or website;
• technical log data;
• general website interactions.

Communication

When you contact Alwaystivi, we may retain relevant information from emails, WhatsApp communication, contact forms, support requests, and technical correspondence.

4. Why We Process Personal Data

We process personal information only when there is an appropriate purpose and a valid legal basis.

Depending on the situation, information may be used to:

• process orders;
• deliver digital services;
• answer customer questions;
• provide technical support;
• communicate about an order or service;
• maintain and improve Alwaystivi.tv;
• investigate technical problems;
• protect our website and systems;
• prevent fraud, spam, and misuse;
• support payment and administrative processes;
• analyze general website-use statistics;
• comply with legal obligations;
• protect our legal rights.

We do not use personal data for purposes that are incompatible with the original purpose for which it was collected unless permitted by law.

5. Legal Bases for Processing

Where the GDPR applies, processing personal data requires a valid legal basis. Depending on the activity, Alwaystivi may rely on the following bases.

Performance of a Contract

When personal information is required to provide a service you requested or to fulfill an order.

Consent

When you have specifically agreed to a particular processing activity, such as certain marketing or cookie activities. Where processing is based on consent, you may withdraw that consent.

Legitimate Interests

In appropriate circumstances, data may be processed for legitimate business interests such as website security, fraud prevention, service improvement, system protection, and customer support. We consider applicable privacy rights and interests when relying on this basis.

Legal Obligation

Certain information may be processed or retained when required to comply with a legal obligation.

6. Payments

When you make a payment, the transaction may be processed entirely or partly by an independent payment provider.

That provider may process certain personal and payment information under its own privacy terms.

When full payment-card information is processed directly by a payment provider, it may not be stored on Alwaystivi servers. We may retain information needed for administration, customer support, fraud prevention, and recording successful or unsuccessful payment activity.

7. Cookies and Similar Technologies

Alwaystivi.tv may use cookies and similar technologies for:

• necessary website functionality;
• security;
• remembering preferences;
• website analytics;
• performance measurement;
• marketing where required consent has been obtained.

Non-essential cookies that legally require consent are only used after that consent has been provided.

More information is available in our Cookie Policy.

8. Who We May Share Personal Data With

We do not sell your personal information to third parties.

Information may be shared with carefully selected service providers when reasonably necessary for our business operations or service delivery.

Depending on the services we use, these providers may include:

• hosting and infrastructure providers;
• security providers;
• email and communication services;
• payment providers;
• analytics providers;
• technical service providers;
• cloud providers;
• professional advisers.

We aim to share only the information reasonably necessary for the relevant purpose. Service providers processing information on our behalf may, where required, be contractually obligated to apply appropriate privacy and security measures.

9. Disclosure Required by Law

In certain circumstances, Alwaystivi may be required to provide personal information to competent authorities or other parties.

This may be necessary to:

• comply with a legal obligation;
• respond to a valid legal request;
• investigate fraud or misuse;
• protect our rights or the rights of others;
• establish, exercise, or defend legal claims.

In these situations, we aim not to disclose more information than is reasonably necessary or legally required.

10. External Services and Websites

Alwaystivi.tv may use or link to third-party platforms, websites, or services. Those organizations may process personal data under their own privacy policies.

Alwaystivi does not automatically control how independent third parties process personal information. We recommend reviewing the relevant provider's privacy policy before submitting personal information.

11. How Long We Keep Personal Data

We do not retain personal information longer than reasonably necessary for the purpose for which it was collected unless a longer period is legally required or justified.

When deciding an appropriate retention period, we may consider:

• the purpose of processing;
• the nature of the personal information;
• legal retention obligations;
• administrative requirements;
• security and fraud-prevention needs;
• potential legal disputes.

When personal information is no longer required, it may be deleted or anonymized.

12. Security of Personal Data

We use reasonable technical and organizational measures designed to protect personal information.

These measures are intended to reduce risks including unauthorized access, loss, destruction, improper alteration, misuse, unauthorized disclosure, and unlawful processing.

Security measures may be updated as technology, risks, and our services change. However, no website, internet connection, or digital storage system can guarantee absolute security.

13. International Data Transfers

Some external service providers may process personal information from countries outside the European Economic Area.

Where personal information is transferred internationally and the GDPR applies, we aim to use appropriate safeguards where legally required.

These safeguards may include an adequacy decision, approved standard contractual clauses, or another legally permitted transfer mechanism.

14. Your Privacy Rights

Where the GDPR or similar privacy legislation applies, you may have rights relating to your personal information.

Depending on the circumstances, these may include the right to:

• request access to your personal information;
• request correction of inaccurate information;
• request deletion of personal information;
• request restriction of processing;
• object to certain processing activities;
• receive certain information in a portable format;
• withdraw consent where processing is based on consent;
• submit a complaint to a competent data-protection authority.

Privacy rights are not absolute in every situation and legal exceptions may apply.

15. Submitting a Privacy Request

To exercise a privacy right, contact:

support@Alwaystivi.tv

Please describe as clearly as possible the information or processing activity your request relates to.

To protect personal information from unauthorized access, we may in certain cases request additional information that allows us to reasonably verify your identity.

Valid requests will be handled within the time periods required under applicable law.

16. Right to Submit a Complaint

If you believe your personal information has not been handled correctly, you may first contact Alwaystivi so we can review your question or complaint.

Where the GDPR applies, you may also have the right to submit a complaint to the competent data-protection authority. This does not affect other administrative or judicial remedies that may be available.

17. Children's Privacy

Alwaystivi commercial services are not intended for children who are not independently permitted to enter into a valid agreement.

We do not intend to knowingly collect personal information from children where consent from a parent or legal guardian is required.

If we learn that a child's personal information has been collected without the required legal basis, appropriate steps may be taken to remove that information.

18. Automated Decision-Making

Alwaystivi does not make decisions with significant legal or similarly important effects on users solely through automated processing without human involvement, unless this is clearly disclosed and legally permitted.

If this changes in the future, additional information about the logic and potential effects will be provided where legally required.

19. Changes to This Privacy Policy

We may update this Privacy Policy when our services, website features, technology providers, privacy laws, or data-processing practices change.

The latest version will be published on Alwaystivi.tv .

If a change has a material effect on personal-data processing, additional information will be provided where required by law.